Trend Micro has yet to make any announcement on compensation or other measures for customers affected by the problem. Every year I pay money to Trend Micro, and then it turned out that they were the cause of this trouble, and this is just unbelievable." "Then when I got home in the afternoon and I found out that it was Trend Micro. "Initially, I wasn't angry I was just worried. After spending an hour trying to get through to the PC vendor's call center without success, she gave up, switched off her PC and left her house for an appointment she couldn't miss, she said.
She at first thought either that the PC had downloaded a virus through the e-mail software or that the PC was breaking down. The PC slowed to a crawl when downloading e-mail, Machida said.
Saturday morning, when she switched her PC on. "It was a lot of trouble I had to go half the day not using my PC," said Yoshimi Machida, a language instructor in Tokyo whose desktop PC was hit by the faulty update at about 9 a.m.
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